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Terms of Service

Last updated: January 2025

1. Agreement to Terms

By engaging ITConect for business process integration, ERP implementation, software development, or consulting services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you ("Client") and ITConect ("Company," "we," "us").

If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.

2. Services

ITConect provides the following professional services:

  • ERP Implementation and Configuration (Odoo and related platforms)
  • Business Process Analysis and Optimization
  • System Integration and API Development
  • Custom Software Development
  • Data Migration and System Migration
  • Training and User Adoption Services
  • Ongoing Support and Maintenance
  • Technical Consulting

Specific deliverables, timelines, and scope will be defined in individual project proposals or Statements of Work (SOW) agreed upon by both parties.

3. Project Engagement

Proposals: All projects begin with a written proposal or SOW that outlines scope, deliverables, timeline, and fees. Work commences only upon written acceptance of the proposal.

Change Requests: Any changes to the agreed scope must be documented in writing and may result in adjusted timelines and fees.

Client Responsibilities: Clients are responsible for providing timely access to systems, data, personnel, and decisions necessary for project completion.

4. Fees and Payment

Pricing: Fees are specified in individual project proposals. We offer both fixed-price and time-and-materials engagement models.

Payment Terms: Unless otherwise specified, invoices are due within 30 days of receipt. Late payments may incur interest at 1.5% per month.

Expenses: Pre-approved travel and out-of-pocket expenses are billed at cost.

5. Intellectual Property

Client Data: All client data remains the exclusive property of the client. We will not use, share, or retain client data beyond what is necessary for service delivery.

Deliverables: Upon full payment, clients receive ownership of custom code and configurations developed specifically for their project.

Pre-existing IP: ITConect retains ownership of pre-existing tools, methodologies, and frameworks used in service delivery.

6. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

  • Business processes, strategies, and proprietary information
  • Technical specifications and system configurations
  • Financial information and pricing
  • Any information marked as confidential

This obligation survives the termination of any engagement.

7. Warranties and Limitations

Service Warranty: We warrant that services will be performed in a professional manner consistent with industry standards.

Software Warranty: Custom development is warranted against defects for 90 days following delivery.

Limitation of Liability: ITConect's total liability shall not exceed the fees paid for the specific services giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

8. Termination

Either party may terminate an engagement with 30 days written notice. Upon termination:

  • Client pays for all work completed to date
  • ITConect delivers all work product completed to date
  • Both parties return or destroy confidential information

9. Dispute Resolution

Any disputes arising from these terms or our services will first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in accordance with applicable laws.

10. Contact Information

For questions regarding these Terms of Service, please contact us:

Email: contact@itconect.com
Website: itconect.com